Terms & Conditions


Orders must be placed using a formal purchase order. A minimum deposit of fifty percent (50%) of the purchase price is required to initiate order fulfillment. D&J Custom Benchworks will confirm all orders prior to production. Approximate completion and ship dates will be determined upon receipt of deposit, as well as any pending finish specifications and drawing approvals. Balance payment is due in full prior to shipment, including packaging fees, freight, and storage fees, if applicable. If final payment is not received within 30 days of order completion, a storage charge may be applied until payment is received and the item is able to be shipped.

For purchasing outside of the United States, wire transfer information is available upon request.


Product pricing is acknowledged and invoiced at net, F.O.B. from Los Angeles, California, U.S.A., unless otherwise noted. Prices do not include packaging, storage, freight, taxes, transit insurance, local delivery or installation. Quotes are valid for 30 days; please verify all pricing with your showroom or representative before submitting a new purchase order.


All orders must be received, accepted and acknowledged by D&J Custom Benchworks, no other offer or representative has the authority to accept orders on behalf of D&J Custom Benchworks. Receipt of our acknowledgement indicates your acceptance of the terms and conditions described here.


Cancellations and changes in an order will not be accepted without factory approval. All goods are made to order per client specifications. Orders cannot be canceled after ten (10) business days from date of deposit, otherwise they will result in a forfeiture of the deposit. Changes to orders, returns or cancellations are required in writing for approval from D&J Custom Benchworks. Such orders may also be subject to price change or re-stocking fees of 25% – 50% of the net sales price. No cancellations are allowed on custom orders.


Production and leadtime will begin upon receipt of purchase order, but not without the accompanying deposit, size and finish specifications, and COM materials where applicable. Additional delays due to revisions, drawing approvals, or other necessary information can also occur when ordering custom products, so please submit a completed purchase order with as much confirmed information as possible. Leadtimes will vary by product ordered, and can range from 12-16 weeks depending on availability of materials, current production scheduling, and the custom nature of an order. Quoted delivery dates are approximate, and D&J Custom Benchworks shall not be responsible for any delay or failure in performance for any course beyond our control (including, but not limited to strikes, lockouts or other labor difficulties, failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of God or any event which interferes with D&J Custom Benchworks normal business and manufacturing operations.


All orders must be shipped within thirty (30) days of completion to avoid storage fees. A storage fee of $300 per month will be added to the final invoice if the merchandise is not picked up before the thirty (30) day deadline expires.


Crating and cartoning are an additional cost which must be included and acknowledged on the original purchase order. In all cases it is the responsibility of the purchaser to determine if the size of the completed furniture can be accepted through entry doors, windows, etc. D&J Custom Benchworks does not accept responsibility or liability where on-site conditions and limitations prevent final delivery of items.


All shipments are delivered to the transportation company or released to the transportation company in good condition, at which time our responsibility ends and title passes onto the buyer along with all risk for loss or damage. All claims as to breakage, damage, or shortage must be made and adjusted with the transportation company. When accepting blanket wrapped delivery, carefully inspect all pieces and note any damage on receipts. Promptly file any claim. When accepting cartoned shipments, note any external carton damage as you are entitled to make claims for concealed freight damage. Keep damaged cartons for inspection. Claims must be made upon receipt of merchandise. Additionally, claims regarding shortage or damage must be made to D&J Custom Benchworks in writing within forty-eight (48) hours of receipt of furniture. Regardless of any damage claims, adjustment or final adjudication of claims, our invoices are due in full as presented.


D&J Custom Benchworks carefully inspects all items before they are crated or cartoned for shipment, and archives photographs of the item’s condition prior to shipment. D&J Custom Benchworks cannot be held responsible for mishandling by a freight carrier or receiving warehouse, and therefore all damage claims will be carefully reviewed on an individual basis. Goods damaged in transit cannot be refused by the consignee, and must be settled by the consignee with the carrier that caused the damage. Customers and receiving warehouses must carefully inspect all items at the time of delivery, and all damages must be noted on the Bill of Lading. Such obvious or discovered/concealed damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits agreed upon when the freight arrangements were made. All claims against D&J Custom Benchworks must be made in writing within ten (10) working days after receipt of goods, including receipt at a receiving warehouse. Failure to make a claim within the ten (10) day period constitutes acceptance of goods and a waiver of any such defects, errors, or damage. If D&J Custom Benchworks accepts a claim, it is at our discretion as to whether a repair or replacement is warranted.

D&J Custom Benchworks warrants that any goods sold will be free from defects in workmanship and materials for one (1) year from date of shipment. This warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. D&J Custom Benchworks will repair, or at our discretion, replace free of charge, any defective merchandise. Defective products will be replaced within the normal production leadtime required to reorder and manufacture the same product.


All furniture sales are considered final. No returns, for any reason, will be accepted without prior written authorization from D&J Custom Benchworks and must be accompanied by an assigned return authorization number. Merchandise returned without a pre-assigned return authorization (RA) will be refused. Unauthorized returns will not be accepted and will be returned to the shipper freight collect. Returns for reasons other than valid claims, if allowed by D&J Custom Benchworks, will be subject to a handling and/or re-stocking fee.


Wood is a natural product. Bear in mind that certain marks and variations in color or graining are intrinsic to this product and should be expected. Finish samples are only presented as representative of color or graining and are not presented as exact matches. While all efforts are made to provide consistent and accurate color matches, no absolute guarantee is made or implied. D&J Custom Benchworks will repair, or at our discretion, replace free of charge, any merchandise resulting from defective wood products.


Unless specific arrangements to the contrary have been made, all sales assume that the payment of any sales, use or miscellaneous taxes to be the responsibility of the buyer. As such, all pricing is exclusive of any taxes. A tax exempt certificate is required of clients where tax is not invoiced.

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